Frequently Asked Questions — Sweet Care and Homes

Question 1

How do I know if home care is the right option for my loved one?

Accepted Answer

Home care is a great fit when your loved one needs support with daily tasks but wants to remain in the comfort of their own home. Signs it may be time include difficulty with personal hygiene, missed medications, increased falls, social isolation, or a recent hospital discharge. We offer a free care assessment to help you decide — no obligation, just an honest conversation.

Question 2

How quickly can care begin?

Accepted Answer

In most cases we can begin care within 24–48 hours of your initial consultation. For urgent situations, please call our main line at (888) 751-5599 or our emergency line at (984) 212-1499 and we will do everything we can to arrange care as quickly as possible.

Question 3

What happens during the free care assessment?

Accepted Answer

A care coordinator will visit your loved one's home to learn about their daily routine, health needs, personality, and preferences. This helps us build a personalized care plan and match the right caregiver. The assessment is completely free and there is no pressure to commit.

Question 4

Do you serve areas outside of Pikeville, NC?

Accepted Answer

Yes — while we are based in Pikeville, NC, we serve families throughout Johnston County and surrounding areas. Contact us to confirm coverage in your specific location.

Question 5

How are your caregivers screened and vetted?

Accepted Answer

Every caregiver undergoes a thorough background check, reference verification, and skills assessment before joining our team. We are fully bonded and insured, and all caregivers receive ongoing training to maintain the highest standards of care.

Question 6

Will my loved one always have the same caregiver?

Accepted Answer

We believe consistency is essential to great care. We work hard to assign a primary caregiver and maintain that relationship. In cases of illness or time off, we will always introduce a substitute caregiver in advance so your loved one is never surprised.

Question 7

What if we are not happy with our assigned caregiver?

Accepted Answer

Your comfort and satisfaction come first. If the match isn't right for any reason, simply let us know and we will arrange a new caregiver promptly — no awkward conversations, no fees, no fuss.

Question 8

What services do you provide?

Accepted Answer

We offer personal care (bathing, dressing, grooming), companion care (conversation, errands, light housekeeping), disability support, medication reminders, meal preparation, transportation, overnight care, and respite care for family caregivers. Visit our Services page for a full breakdown.

Question 9

Can I change the care plan after it starts?

Accepted Answer

Absolutely. Care needs change over time and we expect to adjust plans regularly. You can increase or decrease hours, add new services, or modify the schedule at any time. We review every care plan regularly and welcome your feedback.

Question 10

Do you provide care for people with dementia or Alzheimer's?

Accepted Answer

Yes. Our caregivers are trained in memory care techniques and understand the unique challenges of supporting someone with dementia or Alzheimer's. We focus on maintaining routine, reducing anxiety, and preserving dignity at every stage.

Question 11

Can you provide care after a hospital stay or surgery?

Accepted Answer

Yes — post-hospital recovery care is one of our most requested services. We can assist with wound care reminders, medication schedules, mobility support, and daily tasks while your loved one recovers safely at home.

Question 12

How much does home care cost?

Accepted Answer

Costs vary depending on the level of care, number of hours, and specific services required. We provide a clear, transparent quote after your free care assessment — no hidden fees. Contact us at (888) 751-5599 to discuss your situation and get an estimate.

Question 13

Do you accept insurance or Medicaid?

Accepted Answer

We accept various payment options and can help you understand what may be covered under long-term care insurance or Medicaid waiver programs. Our care coordinators are happy to walk you through the options during your consultation.

Question 14

What are your minimum hours per visit?

Accepted Answer

We typically require a minimum of two hours per visit to ensure quality care and allow caregivers adequate time to complete tasks properly. For live-in or overnight care, different arrangements apply.

Question 15

Are you available on weekends and holidays?

Accepted Answer

Yes. We provide care seven days a week including weekends and holidays. For urgent out-of-hours needs, our emergency line (984) 212-1499 is always available.

Frequently Asked
Questions

Getting Started

Our Caregivers

Services & Care Plans

Costs & Scheduling

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